Explore Active | Privacy Policy

We place great emphasis on safeguarding your personal information, which is why we aim to provide you with a clear understanding of our Privacy Policy and its implications for you. If you require any clarifications regarding the information presented below, please do not hesitate to contact us at info@exploreactive.com.

Personal information refers to any data that can be utilized to distinguish your identity. This usually includes your name, physical address, email address, details related to your health, travel plans, and other similar information.

Our company receives personal information through various channels. You, as a client, may provide this information to our managers via phone, email, live chat on our website, or other forms of digital and traditional communication. Furthermore, your personal information may also be supplied to us by third-party entities such as travel agents and agencies, travel marketplaces and platforms, insurance providers, and individuals booking on your behalf.

By booking your travel to Tanzania with Explore Active, either directly or through our network of partner travel agencies, travel marketplaces, and other industry professionals and resources, you agree to the collection, usage, and disclosure of the following information to third-party providers of accommodation and travel experiences in Tanzania, as well as the Tanzania National Parks Authority:

• Your passport information (name, age, nationality and number)
• Residency
• Email address and phone number, emergency contact number
• Insurance details
• Health and medical information
• Meals and nutrition
• Tour details (hotels and itinerary)
• Payment information

• Recommending the most suitable travel products to you and helping you to understand if they will be safe and enjoyable;
• Providing information about our travel products;
• Providing customer care and support services and resolving any issues related to our travel products;
• Making sure that our travel products are safe for you;
• Exercising regular business administration tasks (such as accounting);
• Making sure that we as a company are complying with the prevailing laws and regulations of Tanzania and other countries.

When you book a trip with Explore Active through one of our partner travel agents or agencies, you acknowledge and accept that we will collect your personal information from them.

When making a booking with our company on behalf of someone else, such as a travel companion or for a gift, it is essential to inform them about our policies and terms and conditions, which can be found at our terms and conditions page.

As a company, we work with numerous partners around the globe to promote our adventure travel trips, typically by providing consulting and marketing services and generating leads. To improve targeting and enhance our marketing efforts, we may occasionally share generalized, non-identifiable information about our customers with these partners.

If you choose to leave a review of your travel experience with Explore Active, please note that we may publish it on our website along with your name (unless you have used a pseudonym).

In accordance with the laws of Tanzania and the countries where we operate, we may disclose your personal information in certain circumstances. These may include instances such as complying with a court order or other legally valid inquiry. We reserve the right to disclose personal information in cases where it is necessary to defend against legal claims or to prevent actual or suspected damage to property or loss.

In the event that it becomes necessary, we may share your medical and health-related information with relevant medical personnel. Please note that this information will not be shared with third-party providers of travel experiences or the government, unless such a disclosure is deemed necessary for your vital interests. While you have the option to opt-out of providing us with your medical and health-related information, we highly recommend that you provide this information to ensure a safe experience during your travel with us.

Should you decide to apply for a job with Explore Active, please note that we will collect and use your personal information solely to assess your suitability for the position you are applying for. If your application is successful, your personal information will be securely stored in our human resources department in accordance with our established protocols.

Our company takes appropriate technical and organizational measures to ensure that all personal information we collect is stored safely and securely, and is not accessible by unauthorized parties. Only a limited number of staff members, typically the manager handling your booking and your trip leader, are authorized to access your personal information. We conduct regular security audits of our website to identify and address any vulnerabilities. Furthermore, we do not retain your personal information for longer than is necessary for the provision of our services.

Our services are not intended for minors under the age of 18, and we do not knowingly collect their personal information. If you are a minor and wish to use our services, you must obtain parental consent or the consent of a legal guardian.

We use SSL technology to encrypt any financial information, such as credit card numbers and CVV codes, provided to us.

We never sell our customer lists to any third parties for any reason, including financial gain. The only circumstances in which we may disclose your personal information to a third party are described above, and such disclosures are made solely for the purpose of providing you with our services or as required by law.

Sometimes during your trip, photographs or videos of you may be taken by a member of our staff, a professional photographer hired by us, or another traveler. Our professional photographers are instructed to always ask for permission before taking any photos. However, it is recommended that you inform your trip leader, photographer, and other travelers in advance if you do not wish to be photographed. On occasion, we may hire a professional photographer to capture promotional images for our website or printed materials. In such cases, we will obtain your written consent before using any of your images.

We take great care to ensure that any third parties with whom we share your personal information, as mentioned above, adhere to strict confidentiality and privacy management protocols in compliance with relevant regulations.

We are dedicated to ensuring our customers have complete control over their personal information provided to us. Therefore, in accordance with current laws and regulations, you have certain rights regarding your personal information, including:

• At all times you may ask us to correct or update your personal information, if it is for some reason inaccurate, outdated or incomplete;
• You may ask us to provide you with the company of information about you that we hold;
• You may ask us to stop using your personal information;
• You may ask us to delete all or some of your personal information, which we keep;
• You may inform us that you would like to withdraw all consents in relation to your personal information that you have given to us before.

• You may withdraw your consent for us to use your information for marketing goals;
• Withdraw your consent for us to process your personal data;
• Request us to transfer your personal information to you or to a designated third party.